Refund policy

Thank you for shopping with FURPOP. We take pride in the quality of our products and want you (and your pets!) to be 100% happy with your purchase.

If something isn’t right, we’re here to help.

🐾 Eligibility for Returns

You may request a return or exchange if:

The item is defective, damaged, or incorrect upon delivery
You contact us within 7 days of receiving your order
The product is unused, unopened, and in its original packaging

Items returned must be in resellable condition with all accessories, manuals, and protective packaging included.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

Opened desiccant packets or refills
Used pet bowls or feeders
Items with signs of wear or tampering
Products damaged due to misuse, accident, or water exposure (unless waterproof-rated)

💸 Refunds

Once we receive and inspect your return:

Approved refunds will be processed to your original payment method within 7–14 business days
Shipping fees are non-refundable unless the return is due to our error
In some cases, store credit may be offered instead of a cash refund

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@furpop.ph with your order number and issue.

🚚 Return Shipping

For damaged or incorrect items, we’ll cover the return shipping cost.
For change-of-mind returns, the buyer is responsible for shipping the item back safely.

We recommend using a trackable courier service and sending us the tracking number once shipped.

📝 How to Start a Return

Email us at support@furpop.ph
Include:
- Your full name and order number
- Description and photos of the issue
- Whether you prefer a refund or replacement

Our support team will guide you through the next steps.

⚠️ Important Notes

Refunds and returns are only valid for purchases made directly through www.furpop.ph, Shopee or Lazada official stores.
Items bought from third-party sellers or unauthorized resellers are not covered under this policy.

Still have questions?
We’re happy to help at support@furpop.ph or via our social pages @furpop.ph